Who is this article for?
CrashPlan for Small Business, yes.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to app version 4.
Note: This app version is no longer supported.
When trying to open the CrashPlan app, a message displays stating CrashPlan quit unexpectedly. If you click Report in this message, the problem report includes the Application Specific Information: "Terminating app due to uncaught exception 'JavaLaunchError'."
This issue occurs when the CrashPlan app is set to open in 32-bit mode on a Mac with a 64-bit processor. You can correct the issue by updating the application's general settings.
CrashPlan app on 64-bit Mac OS X configured to open in 32-bit mode
- Open the Finder and go to the Applications folder
- Control-click CrashPlan
The shortcut menu appears
- Select Get Info
- Under General, deselect Open in 32-bit mode
- Open the CrashPlan app
The CrashPlan app opens without issue