This article applies to Code42 for Enterprise version 4.
When you install the CrashPlan app on Linux, the installer may report a complete installation but fails to launch. This article provides steps to remove the broken installation and successfully reinstall the CrashPlan app.
This issue only occurs when extracting the installer and choosing not to re-create the folder structure. As a result, all of the extracted files are created in the same directory.
To resolve the issue, follow the steps in this section.