Who is this article for?
CrashPlan for Small Business, yes.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article applies to app version 4.
Note: This app version is no longer supported.
There is a known issue in the 3.6.3 version of the CrashPlan app that impacts systems running Mac OS X with case-sensitive file systems. Upon opening the CrashPlan app, the app reports that it is Unable to connect to backup engine.
Mac OS X with case-sensitive files systems running version 3.6.3 of the CrashPlan app
To resolve the issue, update the CrashPlan property list file to replace the lowercase "s" in MacOs with a capital "S" using the following steps:
- Open Terminal
- Stop the CrashPlan service by entering this command:
sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist
- Open the CrashPlan plist file by entering this command:
sudo nano /Library/LaunchDaemons/com.crashplan.engine.plist
- Enter your password for the computer when prompted
- Locate the following string:
- Update it to:
- Press Control+X to exit
- Press Y to confirm the changes
- When you see the prompt File Name to Write, press Enter to save to the existing location
- Start the CrashPlan service by typing:
sudo launchctl load /Library/LaunchDaemons/com.crashplan.engine.plist