Skip to main content
Code42 Support

CrashPlan app 3.6.3 prompts for firewall exception

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe

Overview

Following the upgrade of the CrashPlan app from version 3.5.3 to 3.6.3, installations of the CrashPlan app on Mac OS X with a firewall enabled may prompt the user to allow incoming network connections from "CrashPlanService".

Click allow to let CrashPlan communicate with CrashPlan Central and any computers you are using as a destination.

Affects

CrashPlan app version 3.6.3 on Mac OS X with firewall enabled

Recommended solution

When prompted, click Allow. This lets CrashPlan communicate with CrashPlan Central and any computers you are using as a destination.

Allow network connections

Alternative solution

If you initially clicked Deny when prompted, use the following steps to update your settings:

  1. Open the System Preferences for your Mac
  2. Go to Security & Privacy > Firewall
  3. If necessary, unlock your settings with your password to make changes to your settings
  4. Click Firewall OptionsSecurity
  5. When prompted whether or not to allow incoming network connections for "CrashPlanService", select Allow