This article applies to Code42 for Enterprise version 4.
There is a known issue with the 3.5.2 CrashPlan app running on Windows that affects CrashPlan's ability to back up open files.
CrashPlan app 3.5.2 running on Windows
If you cannot reach 100% of your backup, then:
- Close any applications that are running to give CrashPlan time to back up your files
- Make sure backup is running in the CrashPlan app
If it is not running, start it manually by pressing the Back up now icon next to the destination in the Backup tab
- Once the backup is complete, you may start any applications you previously closed
To investigate which files are failing to back up, follow our troubleshooting instructions.