Depending on your Windows group policy settings for downloading executable files, opening the CrashPlan app installer may give no response or not launch. In these circumstances, Windows notes that the executable file was downloaded from the internet and blocks the file to help protect your computer. This article explains how to resolve the issue and launch the installer.
- CrashPlan app for Windows on devices with restrictive group policies
To unblock the CrashPlan installer:
- Right click on the installer and select Properties.
- From the General tab, click Unblock.
- Click OK.
- Open the CrashPlan installer.
The information presented here describes a configuration that some users have successfully implemented, but that are outside the scope of normal support. Our Customer Champions cannot assist you with tasks outside normal support, so you assume all risk of unintended behavior.
However, you might find additional support from other users in our forums: Code42 for Enterprise use the Code42 customer community and CrashPlan for Small Business use the support forum. Code42 for Enterprise customers, you can also contact your Customer Success Manager (CSM) at firstname.lastname@example.org to engage the Code42 Professional Services team.
You must have the group policy editor installed on your computer to unblock all future downloads:
- Click the Start Menu and type the following in the search box and press enter:
- Go to User Configuration > Administrative Templates > Windows Components > Attachment Manager
- Double-click Do not preserve zone information in file attachments
- Select Enabled
- Click OK
Files will no longer be marked as Blocked when they originate from another computer. This only applies to future downloads. To unblock previously saved files, follow the Recommended Solution.