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Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to app version 4.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 5Link: What version am I on?

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CrashPlan app installer does not open on some Windows installations

Who is this article for?

Code42 for Enterprise
CrashPlan for Small Business

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to app version 4.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 5Link: What version am I on?

Overview

Depending on your Windows group policy settings for downloading executable files, opening the CrashPlan app installer may give no response or not launch. In these circumstances, Windows notes that the executable file was downloaded from the internet and blocks the file to help protect your computer. This article explains how to resolve the issue and launch the installer.

Affects

  • CrashPlan app for Windows on devices with restrictive group policies

Recommended solution

To unblock the CrashPlan installer:

  1. Right click on the installer and select Properties.
  2. From the General tab, click Unblock.

CrashPlan Properties - Unblock

  1. Click OK.
  2. Open the CrashPlan installer.

Alternative solution

Nonstandard process
The information presented here describes a configuration that some users have successfully implemented, but that are outside the scope of normal support. Our Customer Champions cannot assist you with tasks outside normal support, so you assume all risk of unintended behavior.

Code42 for Enterprise customers may search for information from other users on our Code42 customer community forum, or contact their Customer Success Manager (CSM) to engage the Code42 Professional Services team.

You must have the group policy editor installed on your computer to unblock all future downloads:

  1. Click the Start Menu and type the following in the search box and press enter: gpedit.msc
  2. Go to User Configuration > Administrative Templates > Windows Components > Attachment Manager
  3. Double-click Do not preserve zone information in file attachments
  4. Select Enabled
  5. Click OK
    Files will no longer be marked as Blocked when they originate from another computer. This only applies to future downloads. To unblock previously saved files, follow the Recommended Solution.