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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to app version 4.


Note: This app version is no longer supported.


Code42 Support

Clear Windows 7 notification area icon cache

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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to app version 4.


Note: This app version is no longer supported.


Overview

After uninstalling the CrashPlan app on Windows 7, the reference to the tray icon remains present in the notification area settings screen.

Affects

CrashPlan app on Windows 7

Before you begin

Make sure you have completely uninstalled CrashPlan.

Recommended solution

Removing the CrashPlan tray icon notification area setting requires you to shut down Windows Explorer (explorer.exe) and remove two registry keys. Windows will automatically recreate the tray cache after this.

Steps

  1. Create a .bat file by one of these methods:
    • Download clearnotificationicon.bat
      or
    • Open a text editor such as Notepad, enter the commands below, and save it as a .bat file
taskkill /im explorer.exe /f

reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v IconStreams /f

reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify" /v PastIconsStream /f

start "Shell Restarter" /d "%systemroot%" /i /normal explorer.exe
  1. Double-click the .bat file to run it
    Running the .bat file will shut down explorer.exe, remove the required registry entries, and then restart explorer.exe. After that, Windows will recreate the cache and CrashPlan will no longer appear in the system tray notification icon settings.