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Restore your QuickBooks files

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe

Overview

This tutorial explains how to locate and restore your QuickBooks files. For information about backing up your QuickBooks files, see Backing Up QuickBooks.

Considerations

The OS X examples in this article use the file extension .qb2017. However, depending on your version of QuickBooks, your files may use the extension .qb2016, .qb2015, or another year.

QuickBooks Background Information
  • QuickBooks stores your data in a file with the extension .qbw (Windows) or .qb2017 (OS X).
  • QuickBooks allows you to create a complete backup of your information. These files use the extension .qbb (Windows) or .dmg (OS X). See Backing Up QuickBooks for more information.
Non-Code42 products
​Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Recommended solution

Follow these steps to locate and restore your QuickBooks files:

  1. Open the CrashPlan app
  2. Click Restore
  3. Locate and select your QuickBooks preferences folder and company data file. If you use the QuickBooks Doc Center to attach files in QuickBooks, you should also select the attachment folder. Default locations are:
    • Windows Vista, 7, 8:
      • C:\Users\Public\Documents\Intuit\QuickBooks\Company Files
      • (Optional) C:\Users\Public\Documents\Intuit\QuickBooks\Attach
    • OS X
      • /Users/<username>/Library/Application Support/com.intuit.QuickBooks2017
      • /Users/<username>/Documents/<company name>.qb2017
      • (Optional) /Users/<username>/Documents/Attachments Library
  4. Click Desktop to change the restore location to original location
    QuickBooks Restore
  5. Click Restore
    Your download begins immediately. The Restore Status displays the status of your restored files.
  6. After the restore is complete, open QuickBooks
  7. If you are prompted to select a company file, navigate to the restored file
Searching for QuickBooks data files
If you store your company files somewhere other than the default location, you can use the search bar in the CrashPlan app to search for files with the file extension .qbw (Windows) or .qb2017 (OS X).

See the QuickBooks support site for more Windows and OS X extensions.

Alternative solution

If you created backup files through QuickBooks and included them in your backup selection, follow the steps below to restore the backup files created by QuickBooks.

Step 1: Restore the backup file to your computer

  1. Open the CrashPlan app
  2. Locate and select your QuickBooks backup files. Default locations are:
    • Windows Vista, 7, 8: C:\Users\Public\Documents\Intuit\QuickBooks\<company name>.qbb
    • OS X: /Users/<username>/Documents/<company name>.qb2017-<backup date>.dmg
  3. (Optional) Modify default restore settings.
  4. Click Restore
    Your download begins immediately. The Restore Status displays the status of your restored files.
Searching for QuickBooks backup files
If you store your QuickBooks backup file somewhere other than the default location, you can use the search bar in the CrashPlan app to search for files with the file extension .qbb (Windows) or .qb2017 (OS X).

Step 2: Restore the backup file to QuickBooks

After CrashPlan restores the QuickBooks backup file to your computer, you need to then restore that file to QuickBooks. See Intuit support for steps to restore the backup file to QuickBooks.

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