Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to app version 4.
Note: This app version is no longer supported.
This tutorial explains how to restore your entire iPhoto, Photos, or Aperture library.
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.
Before you begin
You may want to familiarize yourself with how photo libraries are handled by OS X and CrashPlan before attempting a restore.
- We recommend restoring the entire library unless explicitly directed by an Apple representative, or you are certain that you need a specific file from within the library.
- iPhoto, Photos, and Aperture libraries store metadata about your photo events and edits. If you restore photo files without restoring the library containing this metadata, then your events and edits won't be restored.
Restore your library
- Open the CrashPlan app.
- Click Restore.
- Locate your iPhoto, Photos or Aperture library folder.
By default, this is found in Macintosh HD > Users > [Your User] > Pictures. The file in CrashPlan appears as iPhoto Library.photolibrary, Aperture Library.photolibrary, or Photos Library.photoslibrary.
- Select your library.
- Click Desktop below the file pane to select original location.
- Click Restore.
If the original location is the default location of the library, once the restore is completed, open iPhoto, Photos, or Aperture to view your photos. Your photos should look the same as they did previously.
Restore the original unedited photos
If you only need your photos and not the organization or edits you made, the original unedited copies can be restored from the Masters folder. These files are cataloged in a way that only Aperture, Photos, and iPhoto understand.
- If you find the library is corrupt after attempting a restore, try restoring an instance of that library from a previous date. CrashPlan may have been unable to finish the most recent backup of this library.
- For additional at-home troubleshooting, Apple has two informative articles, which explain how to use built-in tools to fix these libraries:
- If you are consistently having issues with your library, seek assistance from an Apple Authorized Service Provider or AppleCare.