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Restore Microsoft Outlook data

Applies to:
  • CrashPlan for Small Business (Mac only)
  • CrashPlan PROe


Microsoft Outlook saves your email messages, calendar, tasks, and other items in either an Outlook for Windows Data File (.pst) or an Outlook for Mac Data File (.olm) . This article guides you through the process of recovering your Outlook data by restoring your Outlook Data File with CrashPlan.

Before you begin

  • Your Outlook Data File must be backed up before it can be restored
  • See the section below to locate your Outlook Data File

Where do I find my Outlook data file?

The location of the Outlook Data File varies depending on your operating system and Outlook version.

The default location of your Outlook Data File depends on your operating system and Outlook version.

Operating System Outlook Version File Location
Windows 7, 8, and 10
  • Outlook 2016
  • Outlook 2013
  • Outlook 2010
C:\Users\<username>\Documents\Outlook Files
Outlook 2007 C:\Users\<username>\AppData\Local\Microsoft\Outlook
Mac OS X 10.10 or later Outlook 2016 /Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
Mac OS X 10.5 or later Outlook 2011 /Users/<username>/Documents/Microsoft User Data/Office 2011 Identities/Main Identity
Mac OS X 10.4.9 or later Entourage 2008 /Users/<username>/Documents/Microsoft User Data/Office 2008 Identities/Main Identity

Non-Code42 products
​Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Step 1: Restore your Outlook data file

Follow these steps to restore your Outlook data file.

  1. Close Outlook.
  2. Open the CrashPlan app.
  3. Select Restore.
  4. Locate and select your Outlook Data File.
  5. Click Desktop to change the restore location to original location.
  6. Select Restore.
    Your download begins immediately. The Restore Status displays the status of your restored files.

Step 2: Import your Outlook data file

After you restore your Outlook Data File, you need to tell Outlook where to find the file. For Windows, this requires you to import the data file to Outlook. For OS X, this means rebuilding your Outlook database.

Windows: Import your Outlook data file

For the steps to import your Outlook for Windows Data file (.pst), see the following articles from Microsoft:

OS X: Rebuild your Outlook database

For the steps to rebuild your Outlook database, see the following articles from Microsoft: