Skip to main content
Code42 Support

Restoring Files From The Web

Applies to:
  • CrashPlan for Home
  • CrashPlan PRO
  • CrashPlan PROe

Overview

This tutorial explains how to restore files from the web. Web restore is designed to be a "quick fix" for restoring a few files when you need them, and is not designed for very large restores. Step-by-step instructions are provided for CrashPlan for Home, as well as for CrashPlan PRO and Code42 CrashPlan.

Before You Begin

  • If you are restoring all of your files because you recently reformatted or replaced a computer or hard drive, refer to our Restore Your Entire System article instead.
  • Only files backed up to a cloud destination, such as CrashPlan Central or CrashPlan PRO Online, can be restored from the web. If your file was not backed up to a cloud destination, then you should restore from the CrashPlan app instead.
  • To restore files to a mobile device, we recommend using the CrashPlan mobile app for iOSAndroid, or Windows Phone.

CrashPlan For Home

Considerations

Web restore has a 500 MB limit per restore. If your restore selection exceeds 500 MB, we recommend restoring from the CrashPlan app instead, if possible.

Steps

  1. Open a web browser and go to the CrashPlan web app
  2. Sign in to the CrashPlan web app with your CrashPlan account info
  3. Select Computers
  4. Locate the computer containing the files you want to restore and click Restore

​​Web restore

  1. Select the files or folders you want to restore from the file tree
    Note: Web restore has a 500 MB limit per restore

Select files for restore

  1. (Optional) Select a calendar date to restore files as of a date other than the most recent date
  2. (Optional) Select Display deleted files
    The file tree refreshes to include deleted files
  3. Click Restore
  4. Select the link Click here to download your restored files to download your files
    The files are restored to the computer you're currently using
  5. If you're using a public computer, be sure to Log Out before leaving
Decrypted Files

When you use the CrashPlan web app to perform a web restore, your files are decrypted on CrashPlan's servers before being sent to your web browser. By default, the decrypted files are stored for 24 hours. However, you can opt to remove these files before their expiration period.

To remove files from the server after you have downloaded them, click the red X that displays next to the expiration period in the Previous Restores area of CrashPlan web app.

CrashPlan PRO And Code42 CrashPlan

Considerations

The amount of data that can be restored over the web through the administration console is limited. If your restore selection exceeds the total allowed, we recommend restoring from the CrashPlan app instead, if possible.

  • CrashPlan PRO: Restores are limited to 250 MB per restore
  • Code42 CrashPlan: Your administrator can restrict the maximum amount that can be downloaded per restore (250 MB by default)

Steps

  1. Open a web browser and go to the administration console for the version of CrashPlan used by your business:
  2. Sign in with your account credentials

Restore from the console

  1. Select Devices
  2. Locate the computer containing the files you want to restore and click the restore icon Restore icon

Select files for restore

  1. (Optional) Select a calendar date to restore files as of a date other than the most recent date
  2.  (Optional) Select Display deleted files​ to restore previously-deleted files
     The file tree refreshes to include deleted files 
  3. Select the files or folders you want to restore from the file tree 
  4. Click Restore Click here to download zip file of restored files
  5. From the lower left of the window, select the link Click here to download to download the zip file containing your restored files
    The files are restored to the computer you're currently using
  6. If you're using a public computer, be sure to Sign Out before leaving​
  • Was this article helpful?