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    Home > CrashPlan > 4 > Restoring > Accessing A File Using Your Mobile Device

    Accessing A File Using Your Mobile Device

    Applies to:
    • CrashPlan for Home
    • CrashPlan PRO
    • CrashPlan PROe


    Your mobile devices goes with you to places you may not bring a computer. With the CrashPlan mobile app, you don't have to sacrifice access to your files for the convenience of mobility. This article describes how you can use the CrashPlan mobile app to download files backed up to CrashPlan Central.

    Before You Begin

    • Your files must be backed up to a cloud destination, like CrashPlan Central, to download them to your mobile device
    • You must have the CrashPlan mobile app installed on your device

    Download Files

    1. Open the CrashPlan mobile app and sign in to your CrashPlan account
    2. Tap to select the computer that has the file you want to access
      If you have enhanced security enabled, you will be prompted to enter your archive key password or custom key
    3. Navigate to the folder that contains the file you want to access
      It may take a moment for the list of files to load
    4. Tap any file to download it
      A small green checkmark appears to the right of the file when it has downloaded
    5. Tap the file again to open it
    6. You can share or open the file in a different app by tapping the share icon for your device
    Downloading Large Files
    You can download files as large as 500 MB to your mobile device. To check a file's size, you can view file details before downloading.

    ​​Share file on AndroidShare doc iOS

    CrashPlan PROe Video Tutorial

    This video tutorial reviews the process of accessing a file on a mobile device:

    View File Details

    You can download files that are as large as 500 MB. To check the size of a file before you download it:

    1. Locate the file
    2. (Android) Long press the file name and select File Details to see the file size
    3. (iOS and Windows Phone) Touch and hold the file name to open file details, including file size

    Check file size

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    Last modified
    12:27, 28 Jan 2015



    CrashPlan User Guide