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This article applies to Code42 for Enterprise version 4.

Other available versions:

Version 6 | Version 5icon.qnmark.png

Code42 Support

Uninstall the CrashPlan app

This article applies to Code42 for Enterprise version 4.

Other available versions:

Version 6 | Version 5icon.qnmark.png

Overview

This article explains how to uninstall the CrashPlan app from your computer.

Uninstalling the CrashPlan app removes the log files associated with your backups on this computer. If you're uninstalling as part of a troubleshooting process, send your log files to our Customer Champions before uninstalling.

Standard uninstall

A standard uninstall removes the CrashPlan app from your computer. An identity file is left on your computer in case you reinstall in the future.

Windows

  1. Open the Control Panel, and select:
    • Windows 7/8/10: Uninstall a Program
    • Vista: Programs and Features
    • Windows XP: Add/Remove Programs
  2. Select your CrashPlan product and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. Code42 recommends coordinating with other users to ensure all users are signed out of the account before continuing.

Uninstall fails
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.

macOS and OS X

  1. Open the Finder.
  2. Press Command-Shift-G
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
    • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  4. Click Go.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstall process.

Linux

  1. Download the latest version of CrashPlan for Linux. Consult your administrator for guidelines.
  2. Uncompress the TGZ file to Downloads.
  3. Open Terminal and enter:
     cd ~/Downloads/crashplan-install
    
  4. Press Enter.
  5. Then enter:
    sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.

Complete uninstall

A complete uninstall removes the CrashPlan app, your computer's identity file, and any backups on your computer, such as backups from another computer. Only perform a complete uninstall if:

  • You want to permanently end all CrashPlan backups for this computer.
  • A Customer Champion instructs you to do so.

To completely uninstall the CrashPlan app:

  1. Follow the instructions above for a standard uninstall.
  2. Delete the following folder from your computer:
    • Windows:
      • If installed for everyone: C:\ProgramData\CrashPlan
      • If installed per user: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan
    • macOS and OS X:
      • If installed for everyone: /Library/Application Support/CrashPlan
      • If installed per user: ~/Library/Application Support/CrashPlan
    • Linux: /var/lib/crashplan