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Install and uninstall the CrashPlan mobile app

Applies to:
  • CrashPlan for Small Business (Mac only)
  • CrashPlan PROe


This tutorial explains how to install and uninstall the CrashPlan mobile app for Android, iOS, and Windows Phone devices.


Download the free CrashPlan mobile app for your device:

CrashPlan mobile app system requirements

Sign in

After installing the CrashPlan mobile app, sign in with your CrashPlan username and password. If you use Code42 for Enterprise, you must enter the server address provided by your system administrator before you can sign in.



  • If you uninstall the CrashPlan mobile app from an iOS device or Windows phone, any files downloaded with the CrashPlan mobile app will be deleted from your device. If you opened a file in another app, that copy is not removed. Additionally, nothing is removed from your backup file selection; only the downloaded copies on this device are removed.
  • If you uninstall the CrashPlan mobile app from an Android device, any downloaded files remain on your device.


  1. Go to your device Settings.
  2. Tap Apps or Application Manager.
  3. Tap CrashPlan.
  4. Tap Uninstall.
  5. Tap OK to confirm the uninstall.


  1. Tap and hold the CrashPlan mobile app until it starts to shake.
  2. Tap the small “x” in the corner of the CrashPlan mobile app.
  3. Tap Delete to confirm the uninstall.