Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to app version 4.
Note: This app version is no longer supported.
You can view all of the files you currently have backed up from the Restore tab of the CrashPlan app. You can start restoring files as soon as they back up – no need to wait for your entire backup to complete! Let's take a look at what you've already backed up and your restore options. Then, let's restore some files!
Version 4 is no longer supported. See Restore files from the Code42 app and Code42 app reference for the latest version of this content.
In CrashPlan app version 4.8.4 and later, the Restore tab is updated. For instructions, see Restore files from the CrashPlan app version 4.8.4 and later.
Get to know your restore options
The Restore tab has three basic parts, each described below:
- Options for file source and backup destination
- Expandable list of files and file search
- Restore preferences
Options for file source & backup destination
If you are backing up multiple computers, you can pick the one you want to restore. Similarly, if you are backing up to multiple destinations, you can pick the destination you want to restore from. These options display at the top of the tab:
If you are only backing up one computer, or backing up to only one destination, then your source and destination are pre-selected for you.
If you are backing up to a local destination, like an external hard drive attached to your computer, it is faster to restore from the local destination than from an offsite destination like CrashPlan Central.
Expandable list of files & files search
The expandable list of files in the middle of the Restore tab displays all of the files you have already backed up. You can restore whole folders or individual files by selecting the corresponding checkboxes in this file list.
- Click the arrow next to a folder to expand or collapse the contents of that folder
- Click the arrow next a file to expand or collapse all versions of that file
- Select Show deleted files to view files included in your backup selection that you have deleted from your computer
- Select Show hidden files to view files that your operating system doesn't display by default (if you don't know what a hidden file is, or can't imagine why you'd want to restore one, skip this one)
If you back up the contents of an external drive, you can disconnect the drive at any time. CrashPlan will report the drive as “missing”; however, under the default settings, “missing” and “deleted” files are never removed from your backup archive. You can simply select Show deleted files to view and restore your external drive's files while it is disconnected.
If you are looking for a specific file, you can enter a portion of the file name in the search field. You can also search for a particular file extension (for example, JPEG).
In the example above, the version icon shows there are three versions of the Psych Fall Midterm document available for restore.
CrashPlan suggests default settings for restoring your files, including the version, permissions, and location of restored files, as well has how to handle file name conflicts. You can click the links in this restore description to see your options and change the selection.
Restore a file
Now that you understand each part of this screen, restoring a file is easy!
- Select the computer you want to restore files for (if applicable)
- Select the backup destination you want to restore from (if applicable)
- Select the file or files you want to restore
- Choose your restore preferences (e.g., version, location, etc.)
- Click Restore
It's that simple!
- It is safe to close the CrashPlan app while the files restore in the background.
- If you are restoring a large amount of data, consider optimizing your computer settings to prevent disruptions.
- Alternatively, if you don't want to restore all of the files at once, you can shut down or put your computer to sleep, and the restore will resume where it left off when it is powered on again.
- If you receive errors when restoring, refer to our troubleshooting guide.
Restoring from the CrashPlan app is just one option for restoring files backed up to CrashPlan Central. Click Next below to learn about accessing your account and restoring files from the CrashPlan web app.