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Code42 Support

Pause backups and downloads

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article describes how to pause the CrashPlan service for a specified period of time. Pausing the CrashPlan service temporarily stops inbound and outbound backup. In other words, you can't restore or back up files while the CrashPlan service is paused.

Considerations

  • Pausing backup stops inbound and outbound backup and restore activity, which stops bandwidth usage of the CrashPlan app
  • You can pause your backup by clicking the pause icon Pause icon on the Backup tab. This stops backup activity only to a single destination, but the commands below stop backup activity to all destinations.
  • Using one of the commands below to pause all destinations from the command line prevents back ups on all destinations and stops incoming backups from other sources
  • When pausing the CrashPlan service from the command line, you can specify a time period after which the CrashPlan service automatically resumes

Options to pause and resume backup

Pause CrashPlan service on all platforms

 

  1. Open the CrashPlan app
  2. Double-click the CrashPlan logo in the upper-right corner
    The CrashPlan command-line area opens
  3. Enter this command:
    pause
    • You can specify the number of minutes that the CrashPlan service pauses for by entering a numeric value after pause. For example, entering pause 30 pauses the CrashPlan service for 30 minutes.
    • If you don't specify a time period, the CrashPlan service pauses for 24 hours.
  4. Press Enter

 

Pause CrashPlan service on Windows

Alternatively, in Windows, you can also use the CrashPlan notification area icon to pause the CrashPlan service for a specific period of time.

  1. Right-click on the CrashPlan icon in the notifications area
  2. Select Sleep CrashPlan from the menu
  3. Select a duration
  4. Click OK

Pause a single destination

You may want to pause a single destination if you have a large backup selection and you are backing up to multiple destinations.

Step 1: Determine the GUID of the destination

To pause a particular destination, you must know the GUID of the destination you want to pause.

Common GUIDs:

  • CrashPlan Central: 42
  • CrashPlan PRO Online: 41

Finding Other GUIDs:

  • Folder Destinations: From the CrashPlan app, select Settings > Account > Computer
  • Computer Destinations: (CrashPlan for Home only) From the CrashPlan web app, select Computers > <computer name>
  • Online and Friend Destinations:
    1. On your device, navigate to your log folder:
      • Windows Vista, 7, 8, 10, Server 2008, and Server 2012: C:\ProgramData\CrashPlan\log
        To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
      • Windows XP: C:\Documents and Settings\All Users\Application Data\CrashPlan\log
        To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
      • OS X: /Library/Logs/CrashPlan
        If you installed per user, see the file and folder hierarchy.
      • Linux: /usr/local/crashplan/log
    2. Open the app.log in a text editor.
    3. Locate the Destinations section.
    4. Copy the GUID of the destination. The destination GUID is the first number that appears in each destination record (for example 43 or 1111111111111111111). The name of the destination appears after the GUID.
    DESTINATIONS
    43, Code42 Cloud1, userId=1, private= code42.com:4282, public=42.42.424.424:4282, connectedFor=30min 57sec, cache=/Library/Caches/CrashPlan/43
     - setId=1: 0.0% complete
    

Step 2: Pause the destination

Once you know the GUID of the destination that you would like to pause, follow the instructions below to pause backup and restores for that destination.

  1. Open the CrashPlan app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The CrashPlan command-line area opens.
  3. Enter this command, replacing GUID and time information as needed:
    pause.target <GUID> <time in minutes>
    • Do not include the < or > symbols.
    • The time is the number of minutes that the CrashPlan service pauses.
  4. Press Enter.

Examples

Command Result
pause.target 42 30 Pauses backup to CrashPlan Central for 30 minutes
pause.target 41 Pauses backup to CrashPlan PRO Online for 60 minutes (default value, because no time was provided)
pause.target 112233445566 180 Pauses backup to the destination with the GUID 112233445566 for 180 minutes (3 hours)

Resume the CrashPlan service

Follow these instructions to resume the CrashPlan service after you've paused it.

  1. Open the CrashPlan app
  2. Double-click on the CrashPlan logo in the upper right
    The CrashPlan command-line area opens
  3. Enter this command:
    resume
  4. Press Enter

 

Options to pause and resume restore

Pause a restore

If you have initiated a restore with the CrashPlan app, you can pause the restore using the following steps:

  1. Open the CrashPlan app
  2. Click Restore
  3. Click Pause Pause-3_6_3.png
    The restore is paused

Restoring Large Files
If you pause a restore while a large file is restoring, progress on that file will resume from the beginning of the file.

Resume a restore

Follow these instructions to resume the restore process after you've paused it:

  1. Open the CrashPlan app
  2. Click Restore
  3. Click Resume Resume-3_6_3.png
    The restore is resumed