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Code42 Support

CrashPlan and Google Drive

Applies to:
  • CrashPlan for Small Business (Mac only)
  • CrashPlan PROe

Overview

CrashPlan can back up the contents of your Google Drive folder, but you may need to change the permissions associated with that folder before CrashPlan can recognize the folder's contents. This article provides instructions for changing your Google Drive folder's permissions to work with CrashPlan.

Non-Code42 products
​Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

Considerations

To back up a folder, the CrashPlan app requires that the system user (Windows) or administrator account (Mac) has read and write access to the folder. When Google Drive downloads a file that was not created on your computer, or you move a file into the Google Drive folder, the files only have the current user permissions.

Installed per user
CrashPlan will not back up Google Drive folders if the CrashPlan app is installed per user. It must be installed for everyone. 

Recommended solution

Step 1: Change the file permissions

To back up Google Drive folders, manually grant read and write access for the system or administrator user to your Google Drive folder. By default, this folder is named My Drive

Step 2: Back up the files using the CrashPlan app

After you change the folder's permissions, you can manually run a file verification scan to alert CrashPlan to the files. Manually running the scan ensures that your files are immediately queued for backup. If you don't run the scan manually, CrashPlan will add them during the next scheduled scan.

  1. Go to Settings > Backup.
  2. Locate the Verify Selection Every setting and click Now.Verify file selection now

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