Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to app version 4.
Note: This app version is no longer supported.
This article explains how to back up and restore your music and videos, as well as playlists, ratings, and the settings of your media player.
The concepts in this article apply to most media players, including MediaMonkey, Foobar2000, MusicBee, and iTunes. However, for specific iTunes instructions, see Restoring Your iTunes Library.
Most media libraries contain two different kinds of files: media files and configuration files.
- Media files include audio and video file types such as .mp3, .wav, .mp4, .avi, .wma, .mov, etc.
- Configuration files include your personalized settings such as playlists, song ratings, comments, and album art. Examples of these file types include .ini, .xml, .mdb, etc. Oftentimes, all of these files are contained in a single “settings” folder.
To restore your media library to a previous state, you must back up your media and configuration files.
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.
Back up your media library
To back up your media library (including all media files and settings):
- Locate the files to back up.
- Media: By default, CrashPlan backs up your User directory or Home folder, which typically includes My Music, My Videos, etc. If you want to back up media files that are stored outside your User directory or Home folder, make sure to note those locations as well.
- Configuration: The location of configuration files varies. Refer to your specific media player's documentation for details.
- Open the CrashPlan app.
- Select Backup > Change.
- Review the files already selected for backup, and add files to your backup file selection as necessary.
Restore your media library
To restore your media library (including all media files and settings):
- Open the CrashPlan app.
- Select Restore.
- Locate and select all of your media and configuration files.
- Click Desktop to change the restore location to original location.
For additional restore options, see Restoring From The CrashPlan app.
- Click Restore.
Your download begins immediately. The Restore Status displays the status of your restored files.
- (Optional) Refer to your specific media player's documentation for any necessary steps to import your restored media library.
We typically recommend restoring your files to their original locations. However, if you recently replaced your computer, your new computer may have a different file structure than the computer where the files were originally backed up (for example, if you changed operating systems or your user name). In this case, you can restore to a specific folder and choose the location on your new computer that is equivalent to the original location. See Download files from the CrashPlan app for more information on restoring to a specific folder.
Backup and restore information for a few popular media players is listed below. Refer to your specific media player's documentation for details about the types and locations of files to back up.