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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

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Code42 Support

Cannot connect to background service in CrashPlan for Small Business

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

Overview

If you attempt to start the Code42 app and it displays the message, "Code42 cannot connect to its background service", this article can help troubleshoot the issue. This error usually occurs because the Code42 service is not running.

Video

Watch the 3-minute video below to verify if the Code42 service is running and restart it if necessary. 

Under the hood

The Code42 app consists of two parts:

  • Graphical user interface that the user interacts with
  • Code42 service that runs in the background

These two pieces communicate over a local network connection that is built into every device. When the Code42 app starts, the graphical user interface and the Code42 service attempt to connect to each other. If they can't connect, the graphical user interface displays an error message.

Code42 CrashPlan cannot connect to its background service error

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