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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

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Code42 Support

Assign your computer a new ID (CrashPlan for Small Business)

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Overview

Every backup archive created with the Code42 app is tied to a specific computer through a unique computer ID. This way, the Code42 server can keep a thorough and unique record of each computer's backup history (previous file versions, moved and deleted files, etc.). In certain situations, you may need to assign your computer a new ID. This article describes the process of assigning your computer a new ID.

Considerations

  • You might need to assign your computer a new ID if:
    • You have cloned a Virtual Machine
    • You recently changed computers with the help of a utility like Migration Assistant or Time Machine
    • Our Customer Champions ask you to do this when troubleshooting an issue
  • The Code42 app's uninstaller does not reset your computer identity. If you want to completely remove traces of your previous installation, you must reset the identity using the instructions below.

Steps

  1. Sign in to the Code42 app.
  2. Open Code42 CrashPlan Commands by entering the keyboard shortcut for your operating system:
    • Windows: Ctrl+shift+C
    • Mac: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Enter: guid new
  4. Press Enter.

That's it! Now it is as if you installed the Code42 app for the first time on that computer.