Unable to sign up for CrashPlan for Small Business free trial
Who is this article for?
Instructor, yes.
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, yes.
Overview
When you sign up for a free trial of CrashPlan for Small Business, you may see this error message: This account information is invalid or may already be in use. This article explains different issues that can cause this error and how to successfully complete the process.
Possible causes and solutions
Check the following possible causes in the order presented.
Email address in use
Your email address may already be used by an existing CrashPlan for Small Business account.
If you own that email address, use the CrashPlan for Small Business Code42 console to request a password reset.
Email is not a valid format
To create your account, you must provide a valid email address.
Enter an email address in this format:
username@example.com
Email or password confirmation fields don't match
To create your account, you must enter the same email address into two fields and enter the same password into two fields.
Confirm that:
- Both email address fields match exactly
- Both password fields match exactly