CrashPlan for Small Business subscription changes FAQ
Who is this article for?
Instructor, yes.
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, yes.
Overview
Starting May 27, 2015, subscriptions to CrashPlan for Small Business are only available for a monthly renewal schedule. Annual (1-year) and multi-year subscriptions are no longer available for purchase or renewal.
This change does not impact existing subscriptions. All existing annual and multi-year subscriptions remain valid until the end of their term.
This article answers frequently asked questions about annual and multi-year subscriptions.
Impact to existing subscriptions
No. All existing subscriptions remain valid until the end of their term.
Unfortunately, no. Starting on May 27, 2015, Code42 is only offering monthly renewal terms for CrashPlan for Small Business. We understand that this model may not work for your billing cycle. If this is the case for your organization, you must cancel your CrashPlan for Small Business subscription. You will be fully refunded for all unused months on your subscription.
Renewing your subscription
Yes, on your subscription's renewal date, your existing subscription will automatically renew. However, your subscription will renew at the monthly rate for the amount of data at which you previously subscribed.
You can view the monthly rate for your data plan from Account > Manage My Subscription in the Code42 console.
Changes to subscription offering
The annual and multi-year options for metered data plans and monthly metered data plans were removed.
We appreciate the trust it shows when you choose an annual or multi-year subscription. However, because the majority of our customers choose monthly subscriptions, we've decided to simplify our subscriptions.