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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

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Change your CrashPlan for Small Business subscription administrator

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Overview

In CrashPlan for Small Business, one user (and only one user) in your organization is designated as a subscription administrator. The subscription administrator is the only user able to manage your CrashPlan for Small Business subscription, including:

This article shows how to change your CrashPlan for Small Business subscription administrator so that a new person in your organization can manage your CrashPlan for Small Business subscription.

Change your subscription administrator

Only a CrashPlan for Small Business administrator account can change the subscription administrator.

Changing subscription administrator removes billing information and disables automatic renewals
If you change the user who is designated as your subscription administrator, your billing information is removed and and auto-renewals are disabled for your subscription. You must re-add your billing information and re-enable automatic renewal to be billed automatically.

To change your subscription administrator:

  1. Sign in to the CrashPlan for Small Business Code42 console.
  2. Go to Account.
  3. Under Subscription Administrator, click Change.
  4. Select a new administrative user to be your organization's subscription administrator.
  5. Click Change to confirm the new subscription administrator.
  6. Click View Current Billing Information.
  7. Follow the prompts to re-add your billing information.

To re-enable automatic renewal:

  1. Sign in to your CrashPlan for Small Business Code42 console.
  2. Go to Account.
  3. Click Manage My Subscription.
  4. Click the Details link.
  5. On the Subscription Details page, select On for Automatic Renewals.
  6. Click Yes to confirm the change.

Video

Watch the brief video below to learn how to change your subscription administrator (starts at 01:35).