Skip to main content

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

Code42 Support

Restore Mozilla Firefox bookmarks and settings using CrashPlan for Small Business


This tutorial provides step-by-step instructions for restoring your Mozilla Firefox bookmarks and settings.

Before you begin

  • Your Firefox profile must be included in your backup file selection in order to restore your bookmarks and settings.
  • This article assumes you have permission to change your backup file selection. Your administrator may prevent editing of the backup file selection.
Non-Code42 products
​Information about products from other manufacturers is intended as a resource to help you get the most out of CrashPlan for Small Business. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.


Open the Code42 app to see a list of backed-up files:

  1. Click Restore Files.
  2. (Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.
  1. (Optional) If you want to restore an earlier version of your files, click As of Today to select a previous date from the calendar.
  1. ​​​​​​Locate and select your Firefox profile .default folder from the file tree. The folder is located in your AppData (Windows) or Application Support (Mac) folder and labeled with a unique combination of eight letters and numbers, for example:
  • Windows: \Users\<user name>\AppData\Roaming\Mozilla\Firefox\Profiles\<label>.default
  • Mac: /Users/<user name>/Library/Application Support/Firefox/Profiles/<label>.default
Show hidden Mozilla files
If you're having trouble finding your profile folder, see Mozilla's documentation on how to show hidden files and folders.
  1. Select Restore Files
    The Restore Files Options window appears.
  2. Update the options to specify the restore location, naming guidelines, and permissions for your restored files.
  3. Click Go.
    Your download is added to Downloads. Download Activity displays the status of your download.

8. Restart Firefox to see your restored bookmarks and settings.