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CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

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Download files from the CrashPlan for Small Business mobile app

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Overview

Need access to your files when you're away from your computer? This article describes how you can use the CrashPlan for Small Business mobile app to download files backed up to a cloud destination, like CrashPlan PRO Online.

Before you begin

Download files

  1. Open the CrashPlan for Small Business mobile app and sign in to your account.  
  2. Tap the device that has the file you want to access.  
    Device List
  3. Navigate to the folder that contains the file you want to access. Or, search for files using the Search field at the top of the screen. 
  4. Tap the blue arrow icon for a file to download it. 
    Download_file.png
    A green checkmark appears to the right of the file when the download is complete.
  5. Tap Downloads in the lower-right corner of the screen. 
  6. Tap the file to:
    • View: Preview the file within the CrashPlan for Small Business mobile app.
    • Share: Share the file using your device's share options or open the file in a different app. 
    • Delete: Delete the downloaded file from your device. If you opened the file in another app, that copy is not removed.