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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

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Uninstall CrashPlan for Small Business

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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

Overview

This article explains how to uninstall the Code42 app from your computer.

Uninstalling the Code42 app removes the log files associated with your backups on this computer. If you're uninstalling as part of a troubleshooting process, send your log files to our Customer Champions before uninstalling.

Standard uninstall

A standard uninstall removes the Code42 app from your computer. An identity file is left on your computer in case you reinstall in the future.

Windows

  1. Open the Control Panel and select Uninstall a Program.
  2. Select Code42 and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the Code42 app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.

Uninstall fails
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.

Mac

  1. Open the Finder.
  2. Press Command+Shift+G.
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
    • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  4. Click Go.
    If you see the error "The folder can't be found", download the CrashPlan for Small Business Mac installer, and continue to the next step.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstall process.

Linux

  1. Download the Code42 app.
  2. Uncompress the TGZ file in Downloads.
  3. Open Terminal and enter:cd ~/Downloads/code42-install
  4. Press Enter.
  5. Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.

Complete uninstall

A complete uninstall removes the Code42 app, your computer's identity file, and any backups on your computer. Only perform a complete uninstall if:

  • You want to permanently end all Code42 app backups for this computer.
  • A Customer Champion instructs you to do so.

To completely uninstall the Code42 app:

  1. Follow the instructions above for a standard uninstall.
  2. Delete the following folder from your computer, if they exist:
  • Windows:
    • C:\ProgramData\Code42\
    • C:\ProgramData\CrashPlan\
    • C:\Users\<username>\AppData\Local\CrashPlan\
    • C:\Users\<username>\AppData\Roaming\CrashPlan\
  • Mac:
    • If installed for everyone: /Library/Application Support/CrashPlan
    • If installed per user: ~/Library/Application Support/CrashPlan
  • Linux: /var/lib/crashplan

Manual uninstall for Mac

Perform the following steps if you were unable to uninstall the Code42 app on a Mac using the directions provided above.

A manual uninstall is typically not needed on Windows or Linux. However, if you already tried to remove the Code42 app on a Mac by a non-standard method, the normal uninstall process will error out if subsequently run. This is because the installation file is locked on a Mac and it must be unlocked (with a chflags noschg command) before it can be uninstalled.

Perform manual uninstall under Customer Champion supervision
You should only perform these manual uninstall steps under the supervision of a Customer Champion. If run improperly, the commands have the potential to cause harm to your system. 

Installed for all users

  1. Run the following command in Terminal: sudo ls
  2. Enter the administrator password for the computer and press Enter. 
    The password doesn't appear as you enter it.
  3. Copy and paste the following commands.

    • sudo  launchctl unload /Library/LaunchDaemons/com.code42.service.plist

    • sudo chflags noschg /Applications/Code42.app

    • sudo chmod -R 755 "/Library/Application Support/CrashPlan/" 

  4. Open a Finder window and delete the following folders:
    • /Library/LaunchDaemons/com.code42.service.plist
    • /Applications/Code42/
    • /Library/Caches/CrashPlan/
    • /Library/Application Support/Crashplan
      • Inside the last folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.

Installed per user

  1. Run the following command in Terminal: sudo ls
  2. Enter the administrator password for the computer and press Enter.
    The password doesn't appear as you enter it.
  3. Copy and paste the following commands. The "~" symbol designates the user folder.
    • sudo launchctl unload ~/Library/LaunchAgents/com.code42.service.plist
      sudo chflags noschg ~/Applications/Code42.app
      sudo chmod -R 755 "~/Library/Application Support/CrashPlan/"
  4. Open a Finder window and delete the following folder:  ~/Library/Application Support/CrashPlan/
    Inside this folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.

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