Uninstall CrashPlan for Small Business
Who is this article for?
Instructor, yes.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, yes.
Overview
This article explains how to uninstall the Code42 app from your computer.
Uninstalling the Code42 app removes the log files associated with your backups on this computer. If you're uninstalling as part of a troubleshooting process, send your log files to our Customer Champions before uninstalling.
Standard uninstall
A standard uninstall removes the Code42 app from your computer. An identity file is left on your computer in case you reinstall in the future.
Windows
Mac
Linux
Complete uninstall
A complete uninstall removes the Code42 app, your computer's identity file, and any backups on your computer. Only perform a complete uninstall if:
- You want to permanently end all Code42 app backups for this computer.
- A Customer Champion instructs you to do so.
To completely uninstall the Code42 app:
- Follow the instructions above for a standard uninstall.
- Delete the following folder from your computer, if they exist:
- Windows:
- C:\ProgramData\Code42\
- C:\ProgramData\CrashPlan\
- C:\Users\<username>\AppData\Local\CrashPlan\
- C:\Users\<username>\AppData\Roaming\CrashPlan\
- Mac:
- If installed for everyone: /Library/Application Support/CrashPlan
- If installed per user: ~/Library/Application Support/CrashPlan
- Linux: /var/lib/crashplan
Manual uninstall for Mac
Perform the following steps if you were unable to uninstall the Code42 app on a Mac using the directions provided above.
A manual uninstall is typically not needed on Windows or Linux. However, if you already tried to remove the Code42 app on a Mac by a non-standard method, the normal uninstall process will error out if subsequently run. This is because the installation file is locked on a Mac and it must be unlocked (with a chflags noschg
command) before it can be uninstalled.
You should only perform these manual uninstall steps under the supervision of a Customer Champion. If run improperly, the commands have the potential to cause harm to your system.
Installed for all users
- Run the following command in Terminal:
sudo ls
- Enter the administrator password for the computer and press Enter.
The password doesn't appear as you enter it. - Copy and paste the following commands.
-
sudo
launchctl unload /Library/LaunchDaemons/com.code42.service.plist
-
sudo chflags noschg /Applications/Code42.app
-
sudo chmod -R 755 "/Library/Application Support/CrashPlan/"
-
- Open a Finder window and delete the following folders:
/Library/LaunchDaemons/com.code42.service.plist
/Applications/Code42/
/Library/Caches/CrashPlan/
/Library/Application Support/Crashplan
- Inside the last folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.
Installed per user
- Run the following command in Terminal:
sudo ls
- Enter the administrator password for the computer and press Enter.
The password doesn't appear as you enter it. - Copy and paste the following commands. The "
~
" symbol designates the user folder.sudo launchctl unload ~/Library/LaunchAgents/com.code42.service.plist
sudo chflags noschg ~/Applications/Code42.app
sudo chmod -R 755 "~/Library/Application Support/CrashPlan/"
- Open a Finder window and delete the following folder: ~/Library/Application Support/CrashPlan/
Inside this folder is a backupArchives directory that may contain inbound backups from another computer. If there is data in this folder, move it elsewhere.