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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Code42 Support

Sign in to the Code42 console for CrashPlan for Small Business


Use the Code42 console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the Code42 app as well as from the web.

Before you begin

To access the Code42 console from the web you must know the URL of your Code42 console. For CrashPlan for Small Business, the URL is

CrashPlan for Small Business URL
Code42 console URL was formerly For more information, see Changes to US2 server URLs in August 2021.

From the Code42 app

Use the Code42 app to access the Code42 console sign in screen.

  1. Open the Code42 app.
  2. From Home, select Settings > General.
  3. Click Manage account on the web.
    The Code42 console opens in your browser.

manage device on the web

  1. Enter the username and password for your Code42 account.
  2. Click Sign In.
  3. If necessary, select Administration.
    The Code42 console opens.

From the web

If you cannot access the Code42 app, you can access the Code42 console from your web browser.

  1. Visit

  2. Enter your Code42 username and password.

  3. Click Sign in. The Code42 console appears.

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