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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

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Set up CrashPlan for Small Business

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Welcome

Welcome to CrashPlan for Small Business! Our goal is to help you get the most out of your free trial and set you up for success. This one-stop guide provides basic instructions for getting started with CrashPlan for Small Business. If you haven't signed up for a CrashPlan for Small Business free trial yet, start here.

Considerations before you begin

CrashPlan for Small Business requires two-factor authentication

When you sign in to the Code42 console for the first time, you'll be asked to set up two-factor authentication using Google Authenticator or another TOTP authenticator of your choice. This step is required. For more information, see our article Two-factor authentication for CrashPlan for Small Business

Back up network storage, NAS devices, and servers.

Code42 supports backing up files that reside on network attached storage (NAS) on Mac and Linux. Code42 doesn't support backing up NAS on Windows. For more information, see our article Back up networked storage or NAS devices with CrashPlan for Small Business

CrashPlan for Small Business also offers data protection for servers running a supported operating system. In order to back up your organization's servers effectively, see our article CrashPlan for Small Business server backup guide

macOS permission requirements

Due to Apple's privacy restrictions for files and folders containing personal data in macOS Mojave 10.14 and later, Code42 cannot back up some files from locations like the desktop, Contacts, Photos, and Mail until you grant access to the Code42 app. For more information, see our article macOS not backing up files with personal data in CrashPlan for Small Business

Code42 app settings for memory usage with large backups

The amount of available memory needed to use the Code42 app increases with the size of your archive or backup file selection. For backup selections exceeding 1TB in size (for Mac and Linux) or 4TB (for Windows), see our article Adjust Code42 app settings for memory usage with large backups (CrashPlan for Small Business)

Code42 and HIPAA compliance

CrashPlan for Small Business can support compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as long as you follow proper policies and procedures. For more information, see our article Code42 and HIPAA compliance

Step 1: Add users

Step 2: Add devices 

Step 3: Back up your most important data

Step 4: Restore files

Step 5: Monitor the health of your backup with status reports 

Step 6: Manage your subscription 

Additional Resources

After you've completed set up, you can review our Next steps after setting up CrashPlan for Small Business article for information about fine-tuning your backup policies, troubleshooting, and more.

Explore the support site for additional information and resources, such as an overview of the Code42 console and the Code42 app.

Articles for CrashPlan for Small Business
When using the support site, note that articles with CrashPlan for Small Business checked at the top of the page, like this one, apply to CrashPlan for Small Business. 

Need further help? See Contact support for more information about how to contact our Customer Champions.