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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

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CrashPlan for Small Business encryption information

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

CrashPlan for Small Business, yes.

Overview

Code42 app encrypts all user data before it leaves endpoint devices for storage in Code42 backup archives. No one can decrypt a user's data without that user's archive encryption key.

Standard encryption

Account password security is currently the only option available for CrashPlan for Small Business. It provides multiple layers of safety and is adequate for most security requirements.

  • No user data can be restored or decrypted without the owner's Code42 account name and password.
  • Administrators with advanced console access can reset names and passwords, and decrypt and restore user data.
  • The Code42 app encrypts user data with the AES-256 algorithm, the standard adopted by the U.S. National Institute of Standards and Technology (NIST).
  • Code42 client-server communications use signed certificates and TLS security.
  • Code42 stores the keys in a dedicated Vault keystore, separate from all other user and administrative data.

Legacy encryption options

CrashPlan for Small Business previously offered 2 advanced encryption options - archive key encryption and custom key encryption. These encryption options are no longer available except for accounts that previously had them enabled.

Change archive-key password from the Code42 app

Set and answer an archive-key recovery question

Export your custom encryption key

Recover a lost or forgotten key