Change your CrashPlan for Small Business password

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Who is this article for?

CrashPlan Cloud

CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan for Small Business customer? Search or browse Incydr and Instructor or CrashPlan Cloud.

Instructor, yes.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, yes.

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

Password requirements

Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
Never reuse passwords. Don't use a password for Code42 that you use for any other online account.

Change your password

If you know your current password, you can change it from the Code42 console.

Access the Code42 console from the Code42 app

Open the Code42 app.
Select Settings.
Click General.
in the bottom-right corner of the dialog, click Manage account on the web. Your browser displays the Code42 console sign-in dialog.

Change your password from the Code42 console

Sign in to the Code42 console with your current password.
The Code42 console displays your user details.
From the action menu in the upper-right corner, select Edit.
The Code42 console displays your username and password information.
Enter your Old Password.
Enter your new Password, then re-enter it in Confirm Password.
- Passwords must be at least 8 characters. For stronger security, use 16 characters or more.
- Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
- Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
- Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
- Never reuse passwords. Don't use a password for Code42 that you use for any other online account.
Click Update User.

New password for all devices
The password is changed for all devices on your account.

Request password reset

If you lose or forget your account password, you can request that it be reset.

Open a web browser and go to the password reset page.
Enter your username.
Click Reset Password.
Follow the password reset instructions sent to your email.

Password reset link
The password reset link is time-sensitive and will expire. If you do not see the password reset instructions in your email inbox, check your spam folders.