Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, yes.
If you are using cloud services like Dropbox, Google Drive, Microsoft OneDrive, or Evernote, you may have questions about how the Code42 app interacts with these services. This article provides links to more information about using the Code42 app with several popular cloud services.
Code42 backs up only local files. For the Code42 app to back up a file stored in a cloud service, you must also store a local copy on your device.
CrashPlan for Small Business is not an archival service. Any files deleted from a cloud service that are stored locally will also be deleted from your backup archive after 90 days. Learn more about deleted file retention settings.
Dropbox stores files directly on your computer's hard drive. The Code42 app can back up these files like any other personal file on your computer. Read Back up Dropbox using CrashPlan for Small Business for more information about including Dropbox in your file selection.
You can back up files stored in your device's local Google Drive folder with the Code42 app. However, you must first make the files available offline. Read Back up Google Drive files using CrashPlan for Small Business for more information about how to make files in your Google Drive available offline.
When Evernote is installed on a desktop or laptop computer, your notes are stored locally on your computer as well as in Evernote's cloud. You can back up the files stored locally either by backing up your entire Evernote database, or by exporting and backing up individual notebooks. You can read the advantages and disadvantages of both methods in our how-to guide for backing up Evernote.
To back up files stored in iCloud, we recommend that you follow Apple's instructions to save copies of your files from iCloud. Then, add the copies to your Code42 app backup file selection. You must repeat this process if you change the files in iCloud, because changes made to the iCloud files are not applied to these copies.
OneDrive uses smart files, which are placeholders designed to save space on your computer's hard drive by storing files in Microsoft's cloud. The Code42 app can back up these placeholders only if you use OneDrive's "offline" mode. Read Back up Microsoft OneDrive files using CrashPlan for Small Business for more information about your options when using OneDrive and the Code42 app together.