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CrashPlan Cloud
CrashPlan for Small Business

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Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

CrashPlan for Small Business, no.

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File selection shows 0MB selected (CrashPlan)

Overview

If the Code42 app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0MB indicator

Recommended solution

The Code42 app stores a cache of information about your backup. If this cache is corrupted, the Code42 app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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