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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

CrashPlan for Small Business, no.

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Code42 Support

Cannot connect to background service in CrashPlan

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

CrashPlan for Small Business, no.

Overview

If you attempt to start the Code42 app and it displays the message, "Code42 cannot connect to its background service", this article can help troubleshoot the issue. This error usually occurs because the Code42 service is not running.

However, if you see "Unable to connect, check your network" or "Can't connect to server", that indicates a network issue. Network issues occur when the Code42 app cannot communicate with the Internet. To fix a network issue, check that there is no software that conflicts with the Code42 app installed on your system and see Test your network connection (CrashPlan) to further troubleshoot the issue.

Under the hood

The Code42 app consists of two parts:

  • Graphical user interface that the user interacts with
  • Code42 service that runs in the background

These two pieces communicate over a local network connection that is built into every device. When the Code42 app starts, the graphical user interface and the Code42 service attempt to connect to each other. If they can't connect, the graphical user interface displays an error message.

To learn more about Code42 app status messages, see Code42 app status messages in CrashPlan.

Code42 CrashPlan cannot connect to its background service error

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