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CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Identify ports used by the Code42 CrashPlan app

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

This article provides information about identifying ports used by the Code42 app. You may need port information when adding CrashPlan as an approved application in your antivirus or security software.

Affects

The recommended solution below requires version 5.2.x or later of the Code42 app.

Recommended solution

To display the ports used by the Code42 app:

  1. Open the Code42 app.
  2. Open Code42 CrashPlan Commands by entering the keyboard shortcut for your operating system:
    • Windows: Ctrl+shift+C
    • OS X: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Enter the following command: connection.info
  4. Press Enter.

CrashPlan responds with the internal IP address and port information. For example:

connection.info
Address=127.0.0.1
Port=4242
UI Port=4243
HTTP Port=4244

The HTTP port is used for communication of the Code42 service and the Code42 app. The port and UI port are reserved, but not used, in version 5.x and later of the Code42 app.

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