Skip to main content

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

How does CrashPlan detect away and present settings?

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

CrashPlan adjusts settings, such as CPU and bandwidth usage, based on if a user is using the device or if a user is away from the device. This article explains how CrashPlan detects when a user is present or away and explains dependencies for this detection, so you can ensure that CrashPlan is using the correct settings.

Detect status

The method CrashPlan uses to detect away/present status depends on your operating system and your version of the Code42 app, as described below.

Windows

CrashPlan version 5.1.x and later

In Code42 app version 5.1 and later of the Code42 app, CrashPlan relies on mouse and keyboard activity to determine if you are using your device. It may take CrashPlan up to 30 seconds to detect a change in status.

CrashPlan version 5.0.x

CrashPlan relies on the menu bar tray app to determine user status. If you do not launch the menu bar application, CrashPlan defaults to using the "away" setting. As a result, CrashPlan may use more CPU and resources on your device.

To utilize your present setting, make sure the CrashPlan icon is visible in the notification area. If the notification area app is not running, open it from the Code42 app:

  1. Open the Code42 app.
  2. Select Details.
  3. Select the arrow next to your device name.
  4. Choose Device Preferences.
  5. From General, select Display Code42 CrashPlan icon in notification area on login.

OS X

CrashPlan for OS X relies on mouse and keyboard activity to determine if you are using your device.

Linux

CrashPlan for Linux always uses the away setting.

  • Was this article helpful?