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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Sign in to the administration console

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Use the Code42 console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the Code42 app as well as from the web.

Before you begin

To access the Code42 console from the web you must know the URL of your Code42 environment. Contact your administrator if you do not know the URL of your Code42 console.

From the Code42 app

Use the Code42 app to access the Code42 console sign in screen.

  1. Open the Code42 app.
  2. From Home, select Details.
  3. Select the arrow next to your device name.
  4. Choose Device preferences.
  5. Click Manage account on the web.
    The Code42 console opens in your browser.

manage device on the web

  1. Enter the username and password for your Code42 account.
  2. Click Sign In.
  3. If necessary, select Administration.
    The Code42 console opens.

From the web

If you cannot access the Code42 app, you can access the Code42 console from the web as long as you know the URL of your Code42 environment.

  1. Open a supported browser.
  2. Enter the URL for the Code42 console.
    For example: https://master-server.example.com:4285/console
  3. Enter the username and password for your Code42 account.
  4. Click Sign in.
  5. If necessary, select Administration.
    The Code42 console opens.
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