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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Install the Code42 CrashPlan app

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

This article provides instructions for installing the Code42 app on your device.

Before you begin

  • Make sure your device meets the system requirements.
  • See your administrator for specific instructions on downloading and installing the Code42 app. Instructions may vary for your environment.
  • If you are reinstalling the Code42 app, please refer to our uninstall and reinstall guide instead.
  • (Windows and OS X) If your device has multiple user accounts and you want to back up each account separately, follow our instructions to install the Code42 app for each user instead.

Considerations

The default install location for the Code42 app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the Code42 app may result in unexpected behavior.

Steps

Follow the installation instructions for your operating system:

Windows

  1. Download the version of CrashPlan for Windows provided by your business or organization.
    See your administrator for guidelines on downloading the Code42 app.
  2. Double-click the Code42 CrashPlan EXE file, then click Next to begin the installation wizard.
  3. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The Code42 app will be accessible to all users on the device. Alternatively, if you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your Code42 app.

OS X

  1. Download the version of CrashPlan for OS X provided by your business or organization.
    See your administrator for guidelines on downloading the Code42 app.
  2. Double-click the DMG file, then double-click Install Code42 CrashPlan.
  3. Follow the prompts to complete the installation using the default settings.
    The Code42 app will be accessible to all users on the device. Alternatively, if you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  4. Sign in to your Code42 app.

Linux

To install the Code42 app on Linux, run the install.sh shell script. For more detailed instructions, refer to the step-by-step information below.

  1. Download the latest version of CrashPlan for Linux.
    See your system administrator for guidelines on downloading the Code42 app.
  2. Extract the TGZ file to Downloads.
  3. Open Terminal and enter:
    cd ~/Downloads/crashplan-install
  4. Press Enter.
  5. Then enter:
    sudo ./install.sh
  6. Press Enter to continue with installation.
  7. Advance through the remaining prompts by answering Yes or No questions.
    Answer by typing a y or n, and press Enter.
  8. The Code42 app opens after the installation completes.
  9. Sign in to your CrashPlan account.
Dependency on Ubuntu 17, Debian 9, and RedHat 7.4

Code42 apps version 5.x and 6.x on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, Code42's initial install alerts you, but an upgrade to 5.x or 6.x fails silently. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4
After you install libgconf-2-4, your Code42 app should work normally.

What's next?

Get started using CrashPlan.

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