Skip to main content

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Code42 Support



A great backup solution is one that you don’t notice until you need it. That’s why Code42 CrashPlan is designed to work continuously, use resources efficiently, and protect your files securely. This guide provides an overview of backup, as well as step-by-step tutorials on backing up with CrashPlan. These articles assume you’ve already reviewed our getting started guide.

Backup basics

Which files back up?

To see what you are backing up, go to Details and click Manage Files for a backup set. You can see files included and excluded from your backup in the left column:

  • checked box A file, or a folder and all of its subfolders, is backing up.
  • dashed box One or more subfolders within the folder is currently selected—but the folder itself is not backing up. When files or folders are added, they will not back up.

Manage Files - Files selected for backup

Choosing files for backup
Typically, backing up your user folder is the best way to ensure that the majority of your personal files (documents, downloads, pictures, etc.) are backing up. For more information, see our best practices for choosing what to back up.

How often does CrashPlan back up?

You, or your administrator, can completely control your backup schedule, frequency, and version history:

  • Schedule: We think CrashPlan works best when it’s always running and watching for file changes, but you can set the schedule during which backup can run.
  • Frequency: Within the schedule allowed, CrashPlan backs up changes at regular intervals based on your frequency setting (15 minutes by default, but you or your administrator can adjust this setting).
  • Versions: CrashPlan offers generous retention settings for file changes and deleted files. You can adjust your version settings to fit your needs.

Will CrashPlan slow down my device?

CrashPlan conserves resources so that most users never even notice that it's running. You can also control the resources CrashPlan can use:

  • CPU: We designed CrashPlan to use less CPU when you are using your device. You can adjust how much CPU CrashPlan is allowed to use from your usage preferences.
  • Bandwidth: After your initial backup, CrashPlan only backs up changes you make to your files. This saves on bandwidth usage, but you can also adjust the rate at which CrashPlan sends data from your network preferences.

What's the status of my backup?

CrashPlan offers several methods for viewing your backup status in detail, at-a-glance, and via email:

  • Detailed status: Open the Code42 app and click Details. The Details view includes information about the number of files already backed up, the number left to do, and the next time backup will run.
  • At-a-glance: Select the Code42 icon in your Windows notification area or in the OS X menu bar to see high-level status details.
  • Email: Your administrator may configure backup status reports that include details about your backup status. Additionally, you or your administrator can configure email alerts that notify you when your device hasn't backed up.

menu bar app

Additional topics

Browse the articles below for additional topics and tutorials, or search this guide using the search bar to the right.

  • Was this article helpful?