Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
In Windows, CrashPlan relies on the system user's read/write permissions to access your files. However, there are some files or directories the system user may not have permissions to access. Alternatively, your organization's systems administrator may have removed the system user from the permissions list.
If you need to back up these files or directories, then follow this tutorial to re-add the system user to the permissions list.
The Code42 app on Windows computers
- The system user on Windows computers has admin-level access to most files, but by default can not be logged in to like a normal user. This means that CrashPlan can use the system user to access sensitive files that are typically inaccessible to a logged-in user.
- The system user is on most Windows computers by default.
- After you update your permissions, you can tell CrashPlan to verify your file selection "now" and re-scan to back up the files.
How to add system permissions
- Right-click the file or directory that needs the SYSTEM user added and select Properties
- Select the Security tab and click Edit
- Click Add
- Type SYSTEM into the box and click OK
- Click Apply and OK
After you update your permissions, you can tell CrashPlan to verify your file selection "now" and re-scan to back up the files.