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CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Java prompt when upgrading the CrashPlan app from version 3.6.3

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

When the Code42 app is upgraded from version 3.6.3 to a later version, the Code42 app may display the following Software Update prompt on computers running OS X:
To open "java," you need a Java SE 6 runtime.
Would you like to install one now?

You can simply dismiss this prompt by clicking Not Now. See the troubleshooting article below for additional details.

Affects

This issue affects only users with these specific software versions:

  • OS X version 10.7.4 or later
  • Code42 app version 3.6.3

The Java prompt only appears if the Code42 app is open when the upgrade begins.

Recommended solution

When the Software Update prompt appears, you can safely dismiss the prompt by clicking Not Now.

Java prompt example

Version 3.6.3 and later of the Code42 app includes a bundled version of Java, so installing from this prompt is unnecessary. However, if you select Install, there are no consequences because the Software Update will not replace the bundled Java.

Administrators
We recommend planning your upgrade procedures to avoid this issue when upgrading your CrashPlan devices. Refer to our Upgrading resources for more information.
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