Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, no.
CrashPlan for Small Business, no.
When you install the Code42 app on a new computer (or after reinstalling the operating system on your existing computer), CrashPlan creates a new computer ID under your account and gives you the option to adopt your previous settings. If this option disappears, you can bring it back by manually assigning a new computer ID following the steps below.
Step 1: Assign a new computer id
- Open the Code42 app.
- Double-click the CrashPlan logo in the upper-right corner.
The CrashPlan command-line area opens.
- Press Enter and close the window.
This command signs you out of the Code42 app.
Step 2: Adopt previous computer
When prompted, sign back in by selecting Existing account and entering your email address and password. The adoption message appears at the top of the Backup tab: