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CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

CrashPlan does not open with non-Latin usernames on Windows

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

When accessing the Code42 app on Windows, the Code42 app will fail to open if your username contains non-Latin Unicode characters. This article provides solutions to access the Code42 app.

Affects

Code42 app on Windows

Diagnosing

If you are affected by this issue, mousing over the Code42 app icon in the notification area will display the text Waiting for login.

Characters known to cause this issue include:

Recommended solution

To ensure that the Code42 app is able to open, create an administrative account that has access to your user account's files.

  1. Create a new Windows administrative user account that contains only Latin characters using the instructions for your Windows version:
  2. Sign out of your Windows user account.
  3. Sign in to the new, administrative user account.
  4. Open the Code42 app.
  5. Select the original user's files that you want to back up.
  6. Start your backup.

CrashPlan will continue to back up those locations even when the administrative user account is not signed in.

Alternative solution

Renaming your user account using only Latin characters will allow CrashPlan to run normally on your user account. Use the instructions below for your Windows version: