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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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CrashPlan app 3.5.2 and Java 1.7 on OS X

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

Overview

There is a known issue in the Code42 app 3.5.2 running on Mac OS X 10.7 or OS X 10.8 with older versions of Java. Backups stop and when you open the Code42 app, you are presented with the message "Unable to connect to backup engine".

Affects

  • Code42 app 3.5.2
  • Mac OS X 10.7 or OS X 10.8
  • Oracle's Java 1.7 prior to 1.7.0_06-b24

Recommended solution

Backup Engine Error

To resolve the issue, follow the steps below:

  1. Download and install the latest Java release from Oracle's website
  2. Click Accept License, then choose the Mac OS X x64 version
  3. Restart your computer for the changes to take effect
  4. Open the Code42 app to confirm that CrashPlan is working correctly
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