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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Code42 CrashPlan commands

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

CrashPlan’s command-line interface (CLI) allows you to manually enter commands that can be used to generate log files, start and stop the backup service, assign a new GUID, and more.

Steps

  1. Open the Code42 app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The command-line interface appears.
  3. Enter commands in the text area.
  • Enter commands without quotes.
  • The commands are case-sensitive, so be sure to enter commands exactly as shown.
  • Use commas to separate multiple commands on the same line.

CrashPlan Command Line Interface

Available commands

Command Description
backup.replace <destination-GUID>

Recreates the client-side cache with data from the destination. Code42 cloud destination GUIDs are listed below. See also "No Files Found" article.

US and other (non-Australian) International customers:

  • CrashPlan Central: 42
  • Code42 for Enterprise: 43

Australian customers:

  • CrashPlan Central: 61
  • Code42 for Enterprise: 63
backup.scan Performs a file verification scan or checks your file selection for deleted files. Can be abbreviated as scan.
backup.set Create or delete backup sets. Can be abbreviated as set.
backup.validate Validate the client cache for all or a given destination.
connection.info
Code42 app version 4.6.x and later only
Returns the local IP address and ports used by the Code42 app.

The ports displayed are used for the following:

  • Port: Listens for computer-to-computer connections when inbound backup is enabled
  • UI Port: Binds to localhost for communication between Code42 service and Code42 app version 4.x or earlier

The HTTP Port is not used in version 4.x of the Code42 app.

custom Deletes any existing Code42 app language and skin customizations.
deauthorize Deauthorize the computer. Logs out the current user, disables the Code42 service and requires login to resume. Often used for troubleshooting or to switch to a different user account.
disconnect Disconnects the computer or another computer on the account using the Globally Unique ID.
Example: disconnect <GUID>
dump Print the client's state and configuration to the logs for easy reading. If possible, always issue this command before sending the logs to support.
exit Exit the Code42 app and turn off the background Code42 service.
getlogs Compiles the client logs into a compressed archive and displays the archives path.
Example: /Library/Logs/CrashPlan/cl_<GUID><hostname><date/timestamp>.zip
guid Display computer's current identity (Globally Unique ID).
guid new Assign a new, randomly generated computer identity.
guid <guid number> Reassign the provided guid from another computer in your account to this computer.
help Show a list of available commands.
java View or set the Java JVM maximum heap size. See our tutorial for details about how to use this command to increase the amount of memory allocated to the Code42 service.
log Control logging levels. Available logging levels are:
  • info
  • debug
  • trace
  • default
pause.system Pause the Code42 service for 24 hours. Add number of minutes to pause for a different period. For example, pause.system 30 pauses for 30 minutes. Can be abbreviated as pause.
pause.target <guid> <time in minutes> Pauses backup to a specific destination GUID for a specific number of minutes. For example, pause.target 42 30 pauses back up to CrashPlan Central for 30 minutes.
proxy Manage proxy settings and refresh PAC file. Available proxy commands are:
  • enable
  • disable
  • refresh
  • debug
  • test
reauthorize Reauthorize with the server. Can be abbreviated as rz.
reconnect Reconnects the computer or another computer on the account using the Globally Unique ID.
Example: reconnect <GUID>
restart Exit the Code42 app and restart the Code42 service.
resume.system Resume the Code42 service. Can be abbreviated as resume.
shutdown Shutdown the Code42 service. Can be abbreviated as stop or exit.
version Display the version date/time string given a long version number.
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