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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Restore files from the web

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

When you want to restore a few files, you can restore from the web using the Code42 console. This tutorial explains how to restore files to your computer from the web.

Restoring files from the web

  1. Sign in to your Code42 console:
    • Get the link for your Code42 console from your Code42 for Enterprise administrator.
  2. Go to Devices.
    Device Overview
  3. Click the restore icon Restore icon for the computer whose files you want to restore.
  4. Select files or folders to restore.
    Web restore
    • (Optional) Select a calendar date to restore a previous version of files.
    • (Optional) Select Display deleted files to show files that have been deleted from this computer.
  5. Click Restore.
  6. In the lower left, click the link Click here to download to download the zip file containing your selected files.

Troubleshooting

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