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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Sign in to the Code42 console for CrashPlan

Overview

Use the Code42 console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the Code42 app as well as from the web.

Before you begin

To access the Code42 console from the web you must know the URL of your Code42 console. Contact your administrator if you do not know the URL of your Code42 console.

From the Code42 app

Use the Code42 app to access the Code42 console sign in screen.

  1. Open the Code42 app.
  2. Navigate to general preferences:
    • Code42 app version 6.8.3 and later
      1. From Home, select Settings > General.
    • Code42 app version 6.8.2 and earlier
      1. From Home, click Details.
      2. Click the arrow next to your device name.
      3. Select Device preferences > General.
  3. Click Manage account on the web.
    The Code42 console opens in your browser.

manage device on the web

  1. Enter the username and password for your Code42 account.
  2. Click Sign In.
  3. If necessary, select Administration.
    The Code42 console opens.

From the web

If you cannot access the Code42 app, you can access the Code42 console from any supported web browser:

  1. Visit the URL for your Code42 environment. If you don't know which URL below applies to you, contact your Code42 administrator or contact our Customer Champions for support:

  2. Enter your Code42 username and password.
  3. Click Sign in.
  4. If necessary, select Administration.
    The Code42 console appears.
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