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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

CrashPlan sign in reference

Overview

Sign in to the Code42 app to start backups if you're a new user or continue backups if you already have a user account.

Sign in to Code42

Use the Sign in to Code42 screen to sign in if your user account has already been created.

Code42 desktop app sign in screen

Item Description
a Username

Enter your Code42 username. Code42 cloud usernames must be valid email addresses.

 

If your company uses single sign-on (SSO) or LDAP, your Code42 username matches your SSO or LDAP username. Typically, this is the same username that you use to sign in to your computer.

b Server Address

Enter the address of the Code42 server.

c Continue Click to continue to the password prompt. Next, enter your password to sign in to your user account. 
d Sign up for an account Switch to the screen to create a new user account if you don't already have one.

Create a new account

Use the Create a New Account screen to create a new Code42 user account if you don't already have one.

This screen may look a little different
Your Code42 administrator may have customized this screen for your organization.

Code42 desktop app create an account screen

Item Description
a Username

Create a username using the format provided by your Code42 administrator.

 

Code42 cloud usernames must be valid email addresses.

 

If your company uses single sign-on (SSO) or LDAP, your username must match your SSO or LDAP username. Typically, this is the same username that you use to log in to your computer.

b Registration Key Enter the registration key for your organization as provided by your Code42 administrator. 
c Server Address Enter the address of the Code42 server.
d Sign Up Click to continue to the password prompt. Next, enter your password to sign in to your user account. 
e Sign in with an existing account Switch to the sign-in screen if you already have a Code42 account.

Server address

To sign in to the Code42 app, you need to know the server address that you are attempting to connect to. If you don't know your Code42 server address, contact your Code42 administrator. 

Following are common server addresses in the Code42 cloud: 

  • US1: clients.us1.crashplan.com
  • US2: clients.us2.crashplan.com 
  • EU5: clients.eu5.cpg.crashplan.com
Network connection error
If you receive a connection error when you attempt to sign in, test your network connection to diagnose the problem.