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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

CrashPlan FAQs

Overview

This page contains a list of frequently asked questions for users of Code42's enterprise products.

Backup questions:

Restore questions:

Performance questions:

Cold storage questions:

Upgrade questions:

Archive maintenance questions: 

Reporting questions: 

Trials, subscriptions, billing, and licensing questions:

Australia and New Zealand customers' questions: 

Compliance questions: 

Contact support questions:

Backup

Restore

Performance

Cold Storage

Upgrades

Archive maintenance

Reporting

Trials, subscriptions, billing, and licensing

Australia and New Zealand customers

Compliance

Contact support

Resources

There are several different ways to get more information about Code42 for Enterprise:

  • Check out our support site to get all of our documentation.
  • In the Code42 console, click the Help icon in the upper-right to display a reference article about that page.
  • Our customer community is where you can view and subscribe to technical updates and announcements.
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