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Incydr Basic, Advanced, and Gov F1, no.

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Retired product plans, yes.

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Recover a storage server

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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

As a troubleshooting step, you can recover a malfunctioning storage server by uninstalling and reinstalling the Code42 server software. Because storage servers rely on your authority server for authentication and database information, importing a database dump is not necessary on a storage server.

This process is not applicable for your authority server. For information on recovering an authority server, see Recover your Code42 server to a previous state.

Considerations

  • This process recovers your storage server's configuration and relationship to your authority server. It does not recover any device archives.
  • This sync process relies on the .identity file of your storage server. If the .identity file is missing or corrupted, contact our Customer Champions for Code42 for Enterprise support.
    Default location of your Code42 server's .identity file:
    • Linux: /var/opt/proserver/.identity
      Applies to Code42 servers installed as root on Ubuntu
    • Windows: C:\ProgramData\PROServer\PROServer\.identity

Reinstall your storage server

Step 1: Uninstall and reinstall the Code42 server software

  1. Uninstall the Code42 server software.
  2. Reinstall the Code42 server software.

Step 2: Sync the storage server with the authority server

  1. Sign in to the storage server's Code42 console.
  2. Double-click the Code42 logo in the upper left to open the Code42 console command-line interface (CLI).
  3. Enter the following command: node.sync
    The storage server syncs with the authority server to recover its configuration and relationship to your authority server. If the primary network address of the authority server changed since the last time the storage server synced with the authority server, the storage server restarts.
Sync from your authority server
You can use a storage server's GUID to sync the storage server from your authority server:
  1. Sign in to your authority server's Code42 console.
  2. Double-click the Code42 logo in the upper left to open the Code42 console command-line interface (CLI).
  3. Enter the node.sync command, followed by the storage server's GUID (for example): node.sync guid=123456789 force=true