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CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Real-time changes not detected due to case sensitivity

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Under certain circumstances on Windows, the Code42 app's real-time file watcher does not identify changed files in your backup selection if files are removed and then re-added in a different case. However, the Code42 app's daily scan will still back up the entire file selection once per day, regardless of case.

For a similar issue at a user level, see Case Sensitivity And Real-Time Backup.

Affects

The Code42 app on Windows devices

Considerations

This scenario affects administrators when preparing to deploy the Code42 app to user devices. For example:

  1. You create a Code42 configuration to back up a specific folder, such as C:/Example_Folder
  2. You deploy your users' devices according to an image that includes that folder in a different case, such as C:/example_folder
  3. The real-time file watcher does not monitor the actual folder on the user's device

Recommended solutions

Change the file selection from the Code42 console

You can use the Code42 console to correct the file selection.

  1. Sign in to your Code42 console.
  2. Add the correct file path to the include filters for a device or organization or your entire Code42 environment.
    The scope of this step depends on the scope of the incorrect file path in your Code42 environment.
  3. Test that files are backing up correctly.
  4. If applicable, remove the incorrect file path from the include filters for a device or organization or your entire Code42 environment.
    The scope of this step depends on the scope of the incorrect file path in your Code42 environment.
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